Brook and Company

Choosing a general contractor is the most important step in achieving your dream remodel, but many people don't know how to recognize the essential qualities of a superior and uncompromising contractor—or the warning signs that can lead to a regretful experience. Ultimately, you'll want to choose a qualified and experienced contractor you'll enjoy working with, because this person will be spending a lot of time in your home.

Check Client References

Don't be afraid to ask for references—or to follow up on them. If the contractor won't provide them, find a contractor who will. Ask questions about work habits, problem resolution, integrity fulfilling contracts and schedules, cleanup during construction, the clients' satisfaction with the final product, and how well the work has stood the test of time.

Check Professional References

As the contractor's peers, professional references (like subcontractors) can provide invaluable insight into how the contractor runs his or her business. Ask about scheduling and reliability, prompt payment, and for input on the general quality of the contractor's work. Further, check with your local Better Business Bureau to see if there are any liens against the bond or license of the contractor.

Discuss Bids in Detail

A lower price does not automatically mean the best deal. The old saying "You get what you pay for" is especially applicable to the contracting business. Consider the quality of materials being used, as well as how well the contractor knows his crew and how long they've worked together: Crew that have longstanding relationships with the same contractor are often loyal extensions of the contractor's own competencies and ethics.